ToyLearn Support

How can we help you today?

Shipping & Delivery

Track your package, calculate shipping costs, and understand delivery timelines.

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Returns & Refunds

Start a return request, check your refund status, or view our policies.

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Vendor Support

Learn how to list toys, manage categories, request approvals, and configure payouts.

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Accounts & Payments

Update bank info, manage cards, address security concerns, or use coupons.

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Toy Safety & Quality

Verify safety certifications, age recommendations, and materials quality standards.

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Have Questions?

Frequently Asked Questions

Browse by categories or search keywords above.

Shipping & Delivery

For tier 1 cities, shipping usually takes 2-4 business days. For other regions, it takes 5-7 business days. Express shipping options are available at checkout.
Yes, once your order is dispatched, we send a tracking link via SMS and Email. You can also track it from your User Dashboard under "My Orders".
Currently, we only ship across India. We plan to expand shipping to select neighboring nations soon.

Returns & Refunds

We offer a 10-day easy return policy for toys that are unopened, unused, and in their original packaging. Educational kits with broken seal stamps are not eligible for return unless defective.
Log in to your account, head to Dashboard, click "Orders", find the order, and click "Initiate Return". Complete the short form, upload a photo of the product, and submit.
Once the product arrives back at our warehouse and passes safety inspections, refunds are processed within 3-5 business days to your original payment method.

Vendor Support

Vendors can suggest new Shop Categories and Product Categories from their vendor panel under category management. These go to the Admin for approval. Sub-categories and Brands can be added freely without approval.
ToyLearn takes a flat 10% commission on successful sales. Payout cycles run bi-weekly (on the 1st and 15th of every month).
You need a valid GSTIN registration certificate, PAN Card details, and active bank account proofs for payouts.

Accounts & Payments

We support major Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, and select wallets. Cash on Delivery (COD) is available on orders below ₹5,000.
In your checkout or cart summary page, look for the "Apply Coupon" input field. Enter the code and click Apply. The discount will calculate instantly.
Absolutely. ToyLearn uses banking-grade 256-bit SSL encryption. We do not store card numbers directly on our servers; transactions are routed through RBI-compliant secure gateways.

Toy Safety & Quality

Yes, 100%. Every single toy sold on ToyLearn is certified by EN71 (European Safety Standard) and BIS (Bureau of Indian Standards). We enforce non-toxic, lead-free paints, and child-safe materials.
Each product detail page displays the recommended age range (e.g. 3-5 Years). You can also filter toys by Age and Category in the main Products listing catalog.

Still have questions?

Contact Support

Can't find the answer you are looking for? Our friendly student and development assistance support team is ready to respond to your queries.

Email Us

support@toylearn.in

Call Toll-Free

+91 1800 456 789

Submit a Support Ticket